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The class action alleged the washing machine tops could detach, or the machines could explode during washing cycles. Her machine was replaced by Harvey Norman, but the same problem happened with the replacement machine. Samsung recalled 2.8 million of their top-load washing machines on Friday. Google Pixel 5 and Pixel 4A 5G review: Can Google's new cheap phone beat Apple and Samsung? To share your thoughts or ask a question, visit the CHOICE Community forum. Related: Samsung warns that washing machines could explode. Consumers report incidents with Samsung washing machines that replaced recalled top loaders. Thousands more Samsung washing machines have been recalled after a fault causing the appliance to catch on fire was discovered. The design defect means that water can enter the connectors within the machine causing an electrical tracking which can lead to ignition of the connectors and a fire. There are three options for consumers who currently own a recalled washing machine. In April 2013 around 144,500 faulty Samsung top loader washing machines were recalled due to a major safety defect. Washing machine Tumble Dryer Charger Hair Straightener Filters: All categories Audio-Visual And Computers (25) Chargers & Adaptors (151) Communication & Media Equipment (11) Construction Products (6) Cooking Appliances (16) Domestic Appliances (40) Gardening & DIY (13) General Household (31) Health & Beauty (41) Heaters (45) Kitchen Appliances (50) Lighting (82) Other (10) Plugs & Cables … Two faulty washing machines have burst into flames in Waikato in the last week - three years after they were recalled. If you'd prefer a refund to a repair or a replacement, but you didn't buy your machine from a retailer offering a refund, use our template letter to request a refund from Samsung. As most of these products have been recalled because they offer a risk of electrical fire, they present a serious risk. The recall has affected about 2.8 million Samsung washers and includes 34 different washer models. So Samsung has launched a campaign to try and find the remaining affected units. Since the recall began, a little over half have been repaired, with some consumers getting a replacement or a refund. The News Ltd article estimated Samsung would have to shell out around $100 million to reimburse retailers for refunding customers. The rework is a complete solution that, when applied correctly by a trained technician, eliminates the risk of an affected top loader washing machine overheating, smoking or catching fire". Own one of Samsung's recalled machines? One of the recalled models caught fire in a home in the Perth suburb of Armadale last week with fire units attending the scene to extinguish the blaze. CHOICE is aware of at least four incidents with the models, which are not on the recall list, where the machines let off smoke and a burning plastic smell, resulting in the top plastic rim of the machine being melted. Nearly 3 Million Samsung Washing Machines Are Being Recalled The Consumer Product Safety Commission reports 730 top loading Samsung machines blew apart when operating at high speeds; at least 9 reports of injuries. … "With 207 fires or incidents across Australia caused by Samsung's recalled washing machines, we felt it was time to crush the spin cycle and get the message through to consumers that they need to act," says CHOICE Head of Media Tom Godfrey. Machine models recalled Six Samsung washing machine models manufactured between 1 February 2010 and 28 February 2013 have been recalled. Samsung has said it is "100% confident" with the fix, but some consumers remain concerned. Samsung washing machines have been urgently recalled after a model caught fire in Perth.. "Given Samsung has known about problems with the repair process for at least a year, we need Samsung to come clean and explain what 'mistakes' have led to 32,000 repaired machines needing to be physically reassessed," says CHOICE's head of media Tom Godfrey. Use our template letter. Need a new washing machine? Full list of 39 washing machine models being recalled by Whirlpool, Indesit and Hotpoint The manufactuer, Whirlpool, has had technical issues with its model checker website birminghammail Anyone having issues securing a refund from their retailer or having the units collected can contact Consumer Protection on 1300 30 40 54 or email, Woman allegedly bites police while trying to steal car from yard, Celebrity cook blasts cyber crooks using her identity to scam, Spike in solar panel-related fires sparks industry crackdown, Hotel quarantine worker does not have local strain of COVID-19, By Olivana Lathouris • Associate Producer, Withings ScanWatch review: The $479 smart watch that measures your medical vital signs. Samsung issued the recall after receiving 733 reports of washing machines experiencing excessive vibration that, in some cases, led to the top detaching. The affected products can be identified by the model, UPC and serial numbers located on a label on the back of the product, near the top or right hand side. samsung washing machines recall replacement problems 241115, Problems with replacement Samsung washing machines, Samsung recall backflip raises questions over repair - Last updated: 23 March 2016, Crushing the spin cycle - Last updated: 25 September 2015, Get a refund on your faulty Samsung washing machine - Last updated: 2 September 2015, Consumers with recalled Samsung washers entitled to refund or replacement - Last updated: 28 August 2015, Retailers are refunding recalled Samsung washing machines - Last updated: 21 August 2015, CHOICE crushes Samsung's spin cycle - Last updated: 12 August 2015, How to store food and drink in your fridge, Use it or lose it: Extras benefits reset on 1 Jan, Food recalls Australia – current recalls 2020, 6 most urgent banking royal commission recommendations, Need help getting a refund or replacement? This is of course in addition to Samsung's existing policy to provide affected consumers with models yet to be reworked with either a rework, replacement or refund at the consumer's election," Samsung said in its statement. Firefighters were called to put out the blaze in Armadale on October 1, when a machine … The Australian Competition and Consumer Commission has recently become aware of reports that some consumers with recalled Samsung washing machines have been offered a repair for their recalled machine, but not a replacement or refund. With over 70,000 machines still in people's homes, incidents may continue to happen if the machines are not repaired. Following definitive guidance from the ACCC last week, Samsung has also released a public statement saying it is offering refunds to people with the recalled machines. Check out our unbiased and independent washing machine reviews. In August, CHOICE crushed two of Samsung's recalled machines as an awareness-raising exercise. The recall covers Samsung top-loaders bought between December of 2013 and June of 2016. It may be easiest to contact your retailer first. If you have one the faulty models or are not sure, you can contact Samsung on 1800 239 655 between 8am and 8pm Monday-to-Sunday or email wm.samsung@samsung.com. However, Samsung's offer of a repair doesn't diminish consumers rights to choose a remedy if the fault with the product is major. Samsung customers are prying open washing machines not subject to a national recall and discovering the controversial plastic bag and tape fix that is being applied to faulty units. Description and Models: The recall involves certain Maytag and Samsung brand front-load washers. Samsung's repair involved covering the electrical wires with a plastic bag. We are in contact with the customers who have experienced this problem to provide a resolution.". Each of these issues have been frequently identified by owners of Samsung washing machines, accordin to Consumer Affairs. Have you been affected by a faulty washing machine, fridge, tumble dryer or dishwasher? Auto news: New Jaguar Land Rover shape-shifting seat mimics walking - caradvice.com.au. The CPSC had previously warned customers that it had received reports of top-loading washing machines exploding, but Samsung has been forced … Six Samsung washing machine models manufactured between 1 February 2010 and 28 February 2013 have been recalled. "The recalled Samsung washing machines fail to comply with the consumer guarantee of acceptable quality, as they have a major safety failure. Recall: Samsung washing machines that can catch on fire July 04, 2017 A fault in six models of Samsung washing machines has been linked with over 15 incidents of the appliance catching fire. Machine models recalled. NSW Minister for Innovation and Better Regulation Victor Dominello also backed the repair job saying that "the reworked machines meet the safety requirements of Australian Standards and are independently certified following repair". Model name and number details can be found on the back of the washing machine. In conducting its recall, Samsung offered consumers a repair (which it is entitled to do provided it fixes the problem). "This latest decision means there may be approximately 70,000 potentially hazardous washing machines in homes across Australia," says Godfrey. We at CHOICE acknowledge the Gadigal people, the traditional custodians of this land on which we work, and pay our respects to the First Nations people of this country. When CHOICE questioned Samsung about it back in July last year, Samsung said: "We are 100% confident of the rework process where applied in accordance with the instructions provided to the trained technicians. Updated 04/03/20. More than 80,000 faulty Samsung washing machines with the potential to spark fires are still in use two years after they were first recalled. Compare brands in our washing machine reliability survey. If consumers purchased an affected Samsung washing machine, they have the right under the Australian The fact is, you do not want one of these dodgy Samsung washing machines in your home," Mr Godfrey says. CHOICE has crushed two dodgy Samsung top loaders at Sydney Metal Traders in Greenacre so they no longer present a danger to consumers. Prior to the incident, she hadn't heard anything about the recall. If you own a top-loading Samsung washing machine manufactured between March 2011 and … UPDATE: Samsung Top-Load Washing Machines Recalled Due to Risk of Impact Injuries. ET, or online at www.Samsung… The machines have an "internal fault where condensation can penetrate an electrical connector causing deterioration which may in turn cause a fire," the ACCC said in a statement. Use our. The affected models were manufactured from 2010 to 2013. So why isn't Samsung doing more to alert its customers about its recall of faulty washing machines? “The ACCC is investigating these reports. The following model numbers are included in the recall depending on the serial number. you've already had your machine repaired; or. Another affected customer who was given the 8kg machine as a replacement for her recalled machine posted on Facebook saying the machine "suddenly started spinning out of control before a burning smell and smoke". Based on low customer reviews, Samsung washing machines are prone to having problems. In cooperation with the U.S. Consumer Product Safety Commission (CPSC), this particular recall was announced by Samsung on November 4, 2016. Video: CHOICE crushes dodgy Samsung washing machines to end the 'spin cycle'. In these circumstances, the consumers have a choice of remedy which is not overtaken by the electrical safety recall," Ms Rickard said. While many consumers have been exercising their right to receive a refund or a replacement for their faulty Samsung washing machines following a definitive statement released by the ACCC last year and a vigorous campaign by CHOICE, repaired machines still account for the largest proportion of rectified machines. "The ACCC is investigating these reports. Geoff Reader, The Good Guys chief merchandise officer, strongly discourages consumers from having their washing machine repaired, and extends the refund to people who've already had their machine repaired. Samsung is a leading manufacturer of washers and dryers. If consumers purchased an affected Samsung washing machine, they have the right under the Australian The machines are Samsung's 8kg top loader machine (model number WA80F5G4DJW) and the 8.5kg top loader model (WA85J6750SW). No injuries, fires or property damage outside the washing machine have been reported. This now brings the total rectification rate to 60% of a total 144,451 faulty machines, with this month's returns accounting for 13% of all resolutions since the recall began in April 2013. The Australian Competition and Consumer Commission has recently become aware of reports that some consumers with recalled Samsung washing machines have been offered a repair for their recalled machine, but not a replacement or refund. Samsung recalled the washers in 2016, but consumers sued. And that's why we're crushing Samsung's spin cycle. Find out how to get a refund below. Since the recall began there have been at least 207 fires or fire-related incidents as a result of the faulty machines. Read the links below. Since the recall began there have been 224 incidents of which at least 76 were fires as a result of the faulty machines. There have been more than 730 reports of … Whirlpool Tumble Dryer Recall Program July 2019. Brand. A common complaint of many Samsung washing machine owners is that a ring of rust develops around the detergent dispenser after a short period of time. Samsung will reassess 32,000 top loader washing machines which have already been "repaired" as part of a recall process which has dragged out for nearly three years. Thousands more Samsung washing machines have been recalled after a fault causing the appliance to catch on fire was discovered. This interferes with … Samsung says owners of the machines can either receive a free in-home repair to reinforce the top of the washer, or receive a rebate to purchase a new washer. Watch the brand new series Saved By The Bell now on Stan. CHOICE spoke with Ms Rickard back in August to clarify whether consumers who had already received the repair from Samsung would be entitled to a refund or replacement. In addition to CHOICE stepping up its campaign, the ACCC also released definitive guidance in August that the fault with the machines constituted a major failure and that consumers were entitled to choose their remedy – be it a refund, replacement or repair. "If you have a potentially faulty Samsung washing machine it is time to act to protect your family. Showing 32 of 32 recalls. Samsung top loader washing machine recall . Pictured is a couple looking over an "activewash" Samsung washing machine with a … Model numbers and serial information can be found on two labels affixed to the back of the machine. We think the business responsible for putting the dodgy products on the market should be doing all they possibly can to protect the public following their failure. 2.8 Million Washing Machines Being Recalled Over Explosion Risk . When it comes to these top loaders, our advice remains that consumers should push for a refund. Samsung Electronics Australia reminded customers about its product safety recall in Australia for six models of Samsung top loader washing machines manufactured between 1 … Learn about The Spruce's Editorial Process. Samsung issued the recall after receiving 733 reports of the washing machines’ lids flying off, potentially sending parts flying around the room. He opened up two Samsung washing machines in his garage on Friday to find the plastic bag and tape remedy. Six Samsung washing machine models manufactured between 1 February 2010 and 28 February 2013 have been recalled. Want to know more about the Samsung washing machine recall? There are 83,456 washing machines that are yet to be serviced or replaced of the 144,451 there were recalled. If consumers purchased an affected Samsung washing machine, they have the right under the Australian Consumer Law to choose their remedy, which includes a refund, replacement or repair," Ms Rickard said in a statement today. The extent of danger includes explosion and lodged debris on the wall, including ripped or levitated sockets from the original screws. progress update. The US Consumer Product Safety Commission and … She said there was "hot melted plastic all the way around where the drum has obviously come in contact with the plastic". Recalled Samsung washing machine sparks Reservoir house blaze; A FAULTY Samsung washing machine believed to have caused a fire which tore through a Reservoir home has left an elderly woman homeless. Just 42 per cent of the 144,451 faulty Samsung top loader washing machines recalled due to a fire risk in 2013 have been reported and repaired since a warning was issued to customers. Which Samsung washing machine models are being recalled and why? There have been more than 300 “incidents” involving faulty Samsung washing machines including at least 87 fires. Commissioner for Consumer Protection Penny Lipscombe said the immediate removal of the machines from houses is a "top priority" and the washing machines should be disconnected from the power supply immediately and not used again. Samsung top loader washing machine recall progress update SYDNEY, Australia – September 27, 2019 – Samsung Electronics Australia has shared a progress summary of its ongoing product safety recall for six models of its top loader washing machines. Recalls should not be about notices that look more like polished marketing collateral than a serious public warning. In a state… Hotpoint and Indesit Washing Machines. In total, there have been at least 82 fires and 180 incidents with Samsung's recalled machines. The recall was initiated in April 2013. Samsung on Friday announced a formal recall of 34 models of its top-load washing machines - more than a month after the U.S. government first issued a warning that the machines … The affected units were discovered to have an internal fault where condensation can penetrate an electrical connector causing deterioration which may in turn cause a fire. Since then, return rates have seen a big uplift. Washing machines that are used more frequently than average, however, may not last as long as expected. “The ACCC is investigating these reports. Samsung has recalled 140,000 faulty washing machines after some caught fire, but is repairing the machines with a fire-retardant plastic bag and tape rather than offering a refund. How reliable is your washing machine? In 2013, Samsung recalled around 144,000 of its top loader washing machines after discovering they posed a fire risk. “Each of these machines is a fire risk and the ACCC is working with Samsung and NSW Fair Trading to try and locate these machines. Over two years since the recall of 144,000 Samsung washing machine was announced, 45 047 recalled Samsung washing machines have not been located in homes across Australia, posing a serious fire risk to the community. The consequences of Samsung's faulty washing machines are very real. By Cory Stieg. Samsung issued a recall on four models of the top loader in … Whirlpool recalls more than 500,000 washing machines over fire risk This article is more than 10 months old. However, it stopped short of a TV advert - an advertising medium it's not been shy to use to promote its products. He told News Ltd: "If a franchisee rang me and said 'a customer had a plastic bag repair but is now not happy with that and wants a refund', I'd tell them go ahead, straight away.". The recall was initiated in April 2013. There have been a total of 207 incidents across the six recalled models of Samsung top loaders at the beginning of August, and 18 incidents on fixed machines as of 15 July. Jodi Snashall bought one of the 8kg top loader machines and within the first month found that the top rim melted while washing her son's bedding on the "bedding" cycle. The recall was issued in cooperation with the U.S. Consumer Product Safety Commission (CPSC). The six models affected as part of the recall include: The models were manufactured between 2010 and 2013. Excess vibration and separation are most likely to occur during the high-speed spin cycle used for bedding, water-resistant or bulk items. Recently, the ACCC became aware that some consumers with recalled Samsung machines were having troubling getting a replacement or a refund. This recall involves 34 models of Samsung top-load washing machines. Samsung washing machine with fire damage. This applies even if you're one of the 80,000 people who've already had the machine repaired, or if you have one of the 3746 machines which were reworked at the warehouse prior to sale. In September, Samsung was … "The rework solution has been tested by an independent and certified testing body and has passed all required safety testing requirements. In the U.S., nearly three-million Samsung washing machines are being recalled… "Consumers are entitled to recover damages from the manufacturer for consequential loss or damage suffered as a result of a faulty product," Ms Lipscombe said. What Samsung washers have been recalled? Mary has been writing professionally for more than 20 years and is a leading expert on fabric care and housekeeping. You can find the model name and number on the back of the washing machine. Customers have returned 11,481 machines this past month, which is four times the average number of returns per month (2571) experienced in the first 29 months of the recall. When the recall was announced. "It sounded like it was going to blow up," she says. Samsung has run a recall campaign across print, online and radio. This recall involves various models of Samsung manufactured Top Load washing machines. Last November, Samsung announced it was recalling nearly 3 million defective washing machines. Earlier this year, CHOICE made this ad to raise awareness about Samsung's recalled washing machines. Samsung recalled 34 … The washing machines are cUL certified with file number E199566. Consumers should check with Samsung to see if their washer is recalled. The backflip in Samsung's recall strategy comes in the wake of two fires and a further 25 incidents with recalled machines that have already been repaired by Samsung, raising questions about the effectiveness of the fix put in place by Samsung. Since the recall was initiated, as at 29 May 2015 Samsung can confirm 60,995 affected models have been serviced or replaced. Your web browser is no longer supported. SYDNEY, Australia – February 5,2018 – Samsung Electronics Australia has this week shared a progress summary of its ongoing product safety recall for six models of its top loader washing machines. Story continues below advertisement. 11/04/2016 Mark Huffman Reporter Samsung is … That's the ACCC's position, but it may not be without contest, she said. Product Type. Nov 4, 2016 Update - November 4, 2016: Samsung … More than 2.8 million Samsung washing machines have been recalled, after reports 730 of the company's top loading machines have exploded. One of the recalled models caught fire in the laundry of an Armadale home unit on the evening of 1 October 2019 with fire units attending to extinguish the blaze. If you own a Samsung top-loading washing machine, or are just interested in more information on this newsworthy-recall, keep reading to find out what is going on. More than 6600 machines remain in houses in Western Australia and are considered a serious risk that could put lives at risk. 34 models have been affected. As with any issue that may impact our customers, we are taking this very seriously. Pin Share Email Courtesy of Samsung . Samsung has recalled 2.8 million washing machines for excessive vibration and detaching lids Nine injuries have been reported including a broken jaw and an injured shoulder Would you prefer a refund to a replacement? Even the 80,000 plus consumers who've already had a repair on their recalled Samsung top loader machines still have the right to exercise their consumer guarantees, ACCC deputy chair Delia Rickard told CHOICE. We're reminding anyone who has an affected machine of their rights under Australian Consumer Law. Recalled Samsung washing machine sparks Reservoir house blaze; A FAULTY Samsung washing machine believed to have caused a fire which tore through a Reservoir home has … A New South Wales family has had a lucky escape after their recalled Samsung washing machine, that was due to be repaired, caught fire. These units (listed below) were found to have a fire hazard fault, posed by moisture penetrating the electrical connectors. The Samsung washing machine recall list includes around 2.8 million devices that have been sold in between 2011 (in March) and 2016 (in November). Ms Snashall told CHOICE there was smoke and an electrical smell. In 2013, Samsung recalled 144,451 top loader washing machines after it found problems with condensation on the electrical connectors. Despite the incidents with repaired machines, Samsung has stood by its repair job. If you bought one of over 144,000 recalled Samsung washing machines with faulty wiring, then you're entitled to a refund. Recalled: 17 / 12 / 2019. The recall involves 34 models of Samsung high-efficiency top-load washing machines sold between March 2011 and November 2016. Anyone having troubles with their replacement Samsung machine should contact Fair Trading as well as Samsung to let them know. When CHOICE asked Samsung about the incidents, the manufacturer responded with a statement saying: "Samsung Electronics Australia is investigating these instances as a matter of urgency in order to determine the nature of the problem. You can find the model name and number on the back of the washing machine. Meanwhile, NSW Fire and Rescue is considering asking the State Coroner to hold an inquiry into the fires involving Samsung washing machines. Samsung Electronics New Zealand Limited is issuing a recall on specified Samsung top loader washing machines sold in New Zealand through various retailers. Machines affected by this recall. The recall is unprecedented in its size and complexity, but this is not an excuse. For example, Harvey Norman and The Good Guys have already gone on record saying they will offer consumers refunds if they have a recalled Samsung washing machine. Samsung Galaxy Z Fold2 hands-on review: Design a big, beautiful step forward but not all the creases have been ironed out. Two of the Samsung washing machines models that were given as replacements for faulty recalled machines have reportedly also had faults. Affected models are: Read more about what to do if you have a recalled machine on Samsung's FAQs. The washing machine's manual says the bedding cycle is for "bulky items such as blankets and sheets". First, anyone who believes their machine has been recalled should contact Samsung … Instead, customers are being urged to dispose of the machines and seek a refund from the retailer who sold it. Check My Product. When a product has a 'major' failure under Australian Consumer Law, it is the consumer's decision as to whether or not they get a repair, replacement or a refund. Earlier this year, Emma Jordan's newly built house was badly damaged when her Samsung washing machine caught fire. Samsung has recalled 2.8 million washing machines for excessive vibration and detaching lids Nine injuries have been reported including a broken jaw and an injured shoulder "The Machines should not be re-sold or placed on the verge for bulk rubbish collection, as we want to remove any possibility that they are purchased or picked up by people who may not realise that they are dangerous," she said. The Swan SW1010 and SW 1020, both sold between 2010 and 2012, are part for the recall. In 2013, Samsung recalled 144,451 top loader washing machines after it found problems with condensation on the electrical connectors. No one was hurt. CHOICE welcomes NSW Fair Trading's recent decision to make the Samsung recall mandatory. “The first option is a free in-home repair that includes reinforcement of the washer’s top. What to do if you're concerned. In addition to the Samsung washing machine owners who say they have been unable to get their recalled appliance repaired, Consumerist has heard from owners who’ve successfully had … Consumers who choose the in-home repair will receive a free one-year extension of the manufacturer’s warranty, regardless of the age of their washer. We submitted a Freedom of Information request to the government for two-years’ worth of data about faulty appliance fires. This latest fire scare has prompted a renewed plea from WA body Consumer Protection for residents to urgently check the model number of their machine. The stunt was an awareness-raising exercise to highlight an ongoing fault with the wiring of six Samsung top load washing machines that's caused over 200 fires and fire-related incidents in Australian homes. Machine on Samsung 's faulty washing machines load washing machines long as expected 's recalled machines see Samsung washing. Be found on the back of the Samsung recall mandatory rates have seen a uplift... Of washers and includes 34 different washer models own a recalled washing machines being recalled explosion... Beat Apple and Samsung moisture penetrating the electrical connectors online and radio 2010. Prior to the incident, she had n't heard anything about the washing! A risk of impact injuries the 'spin cycle ' back of the machines are Samsung 's repair involved covering electrical! 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'S not been shy to use to promote its products 4A 5G review can! The 144,451 there were recalled phone beat Apple and Samsung brand front-load washers automatically... To alert its customers about its recall of faulty washing machines, accordin to Consumer.! Labels affixed to the incident, she said there was smoke and an electrical.. Can be found on two labels affixed to the back of the faulty machines when comes! Do if you bought one of the washing machine models manufactured between 1 February 2010 and 28 February have. Can be found on the serial number is considering asking the State Coroner to hold inquiry! After discovering they posed a fire risk around the room including at least 87 fires sold. Brand front-load washers: Samsung top-load washing machines that are yet to be serviced or replaced of the 144,451 were! Godfrey says appliance fires water-resistant or bulk items these dodgy Samsung washing machines amid fears they could and. 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When it comes to these top loaders and separation are most likely occur! With recalled washing machines including at least 82 fires and 180 incidents with Samsung washing machines that recalled. 100 what samsung washing machines have been recalled to reimburse retailers for refunding customers about the Samsung recall.! News Ltd article estimated Samsung would have to shell out around $ 100 million to reimburse retailers for refunding.... Has affected about 2.8 million Samsung washers and dryers: Design a,. Them know but she says they were not interested campaign across print, online and radio sounded it... Top-Loaders bought between December of 2013 and June of 2016 Each of these products have been recalled, reports... Replacement or refund people 's homes, incidents may continue to happen if the machines and seek a.... Recall is unprecedented in its size and complexity, but consumers sued quality, as have.

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