We are offering a rebate for customers based on the manufacture date and model of the recalled washer in exchange for the purchase of a new washer from Samsung or any other brand. After disconnecting the affected washer from electrical current, contact the recall hotline immediately, (800) 515-7902. Please follow the instructions included in the Home Label Kit. The Model and Serial Number are in two locations: Note: It is very important to enter the correct Model Number and Serial Number to obtain the correct result. For information on the class action settlement visit www.washermdlsettlement.com. We have taken several steps to significantly expand our capacity to provide free in-home repairs to consumers as quickly as possible by working with several nationwide service partners. Until the repair is completed, the washer exchanged, or the Home Label Kit applied, Samsung and the CPSC are advising owners of the recalled washers to use the delicate or waterproof cycles when washing bedding, water-resistant or bulky items. That depends on your location. The recall has affected about 2.8 million Samsung washers and includes 34 different washer models. This is usually caused by having a large load in your washer that exceeds the weight limit. Make a photocopy of the receipt from your new washer and page one of the rebate form for your records. The Samsung washing machine recall list includes around 2.8 million devices that have been sold in between 2011 (in March) and 2016 (in November). A couple of weeks ago I began getting the dc code (unbalanced load) and noticed that my spin cycle â¦ All of our technicians who are supporting this recall have been trained to perform the repair. I came up with this fix and it did fix the Samsung Washing Machine I was working on. Â error can be one of them. On average, it takes us 7 business days to complete the free in-home repairs once the appointment has been scheduled. The second option is a rebate that can be applied towards the purchase of a new washer from Samsung or other brand. Fixing a dc error code can be as easy as redistributing an unbalanced load or adding a few garments to a small or single-item load. Your average wait time on this line is approximately 20 seconds. Per the recall, Samsung customers have three options: Refund, replace or repair. Affix the one (1) or two (2) Model/Serial Number labels from your recalled Samsung washer to the rebate form. However, our average repair time is 7 business days. The code E3 pops in the middle of the wash cycle and stops, you can press start and it will resume washing. Q13. You can select our free In-home repair option and receive a free one year manufacturer's warranty extension or. Our records indicate that there is an invalid serial number registered. Samsung Recalls Want to know if the Samsung product that you own has been recalled? 1E error in Samsung washing machine is quite common now. Please enter a valid Identification Number. From the details stated above, it is clear for one to choose to analyze the problem on your own at first when the washing machine showsÂ. Samsung top load washer dc error, unbalanced, fix. Attention:We are sorry. The Home Label Kit includes step-by-step instructions for applying additional safety information to the machine. It is not a major error.Â, Newly introduced top leading washing machines by Samsung has several faulty errors that are displayed over time. It means that there are too many clothes on one side of the washer. It is not a major error. It means that there are too many clothes on one side of the washer. Samsung has received 733 reports of washing machines experiencing excessive vibration or the top detaching from the washing machine chassis. 2 How To Solve Samsung Washer Error Code dC, How To Fix Headphones Only Playing In One Ear, Midea Air Conditioner Error Codes and Definition, How To Save Money On Air Conditioning Bill. How will the value of my washer be determined? Q4. Minor problems can be addressed due to laundry issues if stuck in the door, and the DC error faulty code can be displayed on your washing machine. When applied as instructed, the new control panel guide included in the kit will ensure that users select a reduced-speed spin cycle for washing bedding, bulky or water-resistant items. A rep for the company did urge customers who have issues with the recall process to contact Samsung at 1-866-264-5636. The exchange rebate amount is based on the manufacturer date and model of your current washer. Samsung's exchange rebate is for consumers who prefer to exchange their washer instead of getting the repair. What are the first 5 digits of your serial number? Front Load Washers are not affected. The Samsung Washer Error Code dC Indicates to the Unbalanced Load Error. Q7. The manufacturer's warranty includes parts and labor for manufacturing defects in materials and workmanship. What are the terms of the manufacturer's warranty? Sign the Rebate Form which will certify that the recalled washer is no longer in use, that it has been discarded, and that you acknowledge that it is a violation of federal law to sell or distribute your recalled machine. A washing machine would work, but the lock doesnât work well. It lists both DC97-16350C DC97-05280W Vijay Answer Vijay, The DC97-16350C / DC97-16350C fits Samsung top-load washer models WA400PJHDWR/AA-0001, WA400PJHDWR/AA-0002, WA400PJHDWR/AA-0003, The DC97 â¦ Enter you washer's 15 digit Serial Number below, and then select. Thank you. As an added safety measure, all known washer owners will also receive a Home Label Kit in the mail. The test mode will start if the buttons were pressed correctly. The first option is a free in-home repair that includes reinforcement of the washer's top. Not handling your electronic appliances error correctly can result in different errors, andÂ. I think its the suspension springs that... Appliance Repair School 1987-1988 Star Appliance Tech. Technicians from these service providers have been trained to perform the washer repairs for this recall. For example, âdoor errorâ or just âdoorâ.Washing machines without a display signal about fault by diodes flashing. I purchased an extended warranty on my current washer, will I be able to transfer or get a refund from where I purchased the washer? Update: Samsung has settled a class-action suit related to its recall of 2.9 million top-loading washers.For full details, read "Samsung Settles â¦ It includes a new control panel guide for certain models, two warning labels and a user manual supplement. It only takes three to five minutes to run the diagnostic mode. Q9. There are nine related reports of injuries, including a broken jaw, injured shoulder, and other impact or fall-related injuries. People who use Samsung washing machines may usually come across this error. Consumers who choose a Samsung washer will receive an additional loyalty incentive up to $150 toward their new Samsung washer purchase. The CPSC has released the warning in September while the recall started in RIDGEFIELD PARK, N.J. â November 4, 2016 â Samsung Electronics America, Inc., in cooperation with the U.S. Consumer Product Safety Commission (CPSC), today announced a voluntary recall of certain top-load washers manufactured between March 2011 and current production dates. Q2. Log in, . Foolishly put a single shirt in the washer, then left. Difficulties to Arise When Electronic Unit Has DC Error! On average, it takes 4 to 6 weeks to receive your rebate once you have sent in all of the proper documentation. Please check the serial number, and then enter it again. Find out more here Galaxy Note20 Galaxy S20 Series 5G Galaxy A Series QLED 8K Smart TV Terrace 4K Smart TV Flex Duo Slide-in â¦ What can I expect of my in-home repair process? I have a Samsung top load washer model number : WA400PJHDWR/AA. The serial number you entered appears to be incorrect. Copyright B) 1995-2016 SAMSUNG All Rights reserved. Include the original sales receipt for the new washer. If my washer is already plugged into a dedicated GFCI circuit or outlet box, do I still need to use the GFCI outlet provided in the recall? Select your Model Number in the list that appears. Our care team is standing by to assist you with any questions, at 1-866-264-5636. The last one requires professional repair.